Privacy Policy

Spartan Waterproofing (ABN 74 677 786 720, QBCC License 15456097) respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

Personal Information

When you contact us for a quote or service, we may collect:

• Your name and contact details (phone, email, address)
• Property information and service requirements
• Payment and billing information
• Communication preferences
• Any other information you choose to provide

Website Usage Information

We automatically collect certain technical information when you visit our website:

• IP address and browser type
• Pages visited and time spent
• Referring website
• Device and operating system information

2. How We Use Your Information

We use your personal information to:

• Provide quotes and waterproofing services
• Communicate about your project and appointments
• Process payments and maintain records
• Improve our services and website
• Comply with legal obligations
• Send marketing communications (with your consent)

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information with:

• Service providers: Third parties who assist us in business operations (e.g., payment processors, scheduling tools, Cloudflare Turnstile for spam protection). We also use a locally-hosted AI system in Queensland to assist with inquiry processing (see Section 7 for details)
• Legal requirements: When required by law or to protect our rights
• Business transfers: In connection with a merger, sale, or acquisition

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

5. Your Privacy Rights

Under Australian privacy law, you have the right to:

• Access: Request copies of your personal information
• Correction: Request corrections to inaccurate information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Objection: Object to certain processing activities
• Opt-out: Unsubscribe from marketing communications

6. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience. You can control cookie preferences through your browser settings.

7. AI-Assisted Communication

We use a locally-hosted AI system based in Queensland, Australia to assist in preparing draft responses to customer inquiries submitted through our contact forms. This system helps us provide faster and more consistent initial responses to your questions.

Important safeguards:

• All AI-generated draft responses are reviewed and approved by a human staff member before being sent to you
• The AI system runs entirely on our own servers in Queensland - your data is not sent to external AI service providers
• We maintain human oversight and quality control of all communications
• The system is used to improve response quality and consistency, not to replace human judgment

8. Vector Embeddings for Service Improvement

To continuously improve the quality of our inquiry responses, we convert inquiry content and final approved replies into de-identified vector embeddings. These embeddings are mathematical representations that help our system identify similar questions and provide better responses over time.

Privacy protections:

• Before creating embeddings, we remove or mask all personal identifiers (names, email addresses, phone numbers, property addresses)
• Embeddings are stored securely in our database in Queensland, Australia
• These embeddings are used only for internal similarity matching and service improvement
• They are never used for external model training or shared with third parties
• De-identified embeddings are reviewed annually to confirm they remain necessary and privacy-safe

9. Cloudflare Turnstile

We use Cloudflare Turnstile to protect our contact forms from spam, bots, and abuse. This security service helps ensure that all form submissions come from real people.

What Cloudflare collects:

• Limited technical data such as browser information, device type, and IP address for security verification purposes
• No personal information entered in the form (name, email, phone, message) is shared with Cloudflare beyond what is necessary for verification
• Cloudflare acts as our service provider and processes this data solely to validate legitimate submissions

For more information about Cloudflare's privacy practices, visit Cloudflare's Privacy Policy.

10. Data Storage and Location

Your personal information and de-identified embeddings are stored and processed in Queensland, Australia. We do not intentionally transfer personal information outside Australia.

Important notes:

• All databases and AI systems are hosted on Australian servers
• Internet traffic may transit through global networks (for example, Cloudflare's content delivery network for security), but all storage and processing of personal data occurs in Australia
• Your data is protected under Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

12. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

13. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated effective date.

14. Contact Us

Office of the Australian Information Commissioner (OAIC): If you believe we have not adequately addressed your privacy concerns, you may file a complaint with the OAIC at www.oaic.gov.au